Frequently Asked Questions 

What kind of products do you offer?

We offer customized pieces for both decorative and functional purposes, crafted using advanced manufacturing technologies. Our products range from keychains, stands, gadgets, and signage to technical solutions for personal or business projects.

Can I customize the products?

Yes. You can personalize:

• Dimensions

• Typography

• Colors

• Icons, logos, or names

• Materials (subject to availability)

Just include your specifications when placing the order or contact us directly for assistance.

What is the production and shipping time?

• Standard production: 3 to 5 business days

• Domestic shipping (USA): 3 to 5 business days

• Large or complex custom orders: may require additional time. We'll keep you informed every step of the way.

Do you ship internationally?

Yes, we ship to many countries. Shipping costs and delivery times vary depending on the destination.

Can I send my own design?

Absolutely. We accept files in .STL, .OBJ, or .STEP format. Our team will review your model and suggest any necessary improvements.

What payment methods do you accept?

We offer secure payment options including:

• Credit/debit cards

• PayPal

• Etsy (if purchasing from our store)

• Bank transfers (for corporate or bulk orders)

• Criptocurrency

Do you accept returns?

Since our products are custom-made, we do not accept returns unless there is a manufacturing defect. If you experience any issues, please contact us and we’ll resolve them promptly.

How can I track my order?

You will receive a tracking number via email as soon as your order ships. You can also reach out to us at projects@phibolab.com for updates.

Do you create prototypes or custom parts for businesses?

Yes. We collaborate with startups, brands, and companies needing prototypes, small batch production, adaptations, or technical parts. Contact us for a personalized quote.